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Rethink Mental

The Client

Rethink is a national mental health charity supporting and advocating for those affected by mental health issues.

The Challenge

To help Rethink improve the quality of frontline service management across the organisation.

What we did

The senior management team at Rethink asked us to help them design and deliver a development programme for their frontline service managers.

Rethink are our oldest client, and the mental health sector is close to home for many of us in the team as we have lots of experience working with and in mental health charities and projects.

That history, plus the fact that one in four people in the UK experience a mental health problem each year, makes it a cause we talk about a lot. That means prioritising wellbeing in our own team, as well as making projects with organisations like Rethink all the more exciting.Rethink had identified the quality of management in their services as a key disconnect between their big ambition – to change the lives of people with mental illness – and their ability to execute that mission on the ground.

They needed managers running services across country to have the support and skills they needed, to be able to understand and manage risk effectively, and to drive good outcomes for service users as effectively as possible.



Having consulted the managers that would be taking part, we designed a bespoke qualification programme for frontline service managers, which included an ILM Level 3 award in Leadership & Management.

We took 50 Service Managers through the qualification programme, which included: coaching, research assignments, workplace assessments and a series of workshops based around quality, leadership, impact and storytelling.

The programme’s success means it will continue on a rolling basis for new Service Managers joining the organisation. As a spin-off, a similar 12-month onboarding programme for the next layer of management above will be introduced.


Experiential Learning

Learning by doing, and reflecting on doing. A practical approach to development.

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Workshops & Training

Bringing new skills and behaviours into organisations through excellent workshops, away days, and events.

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